Our "Terms And Conditions" are provided below.

Please Read Them Carefully and if you have any questions please e-mail or call us.

 

These terms are applicable to "You" (the customer) and "Us" (Revelstone Models) as the supplier forming a contract (Order) between both parties and is covered by the "Distant Selling Act". These Terms and Conditions come into affect on submission of your order.

 

We reserve the right not to accept any order / contract without reason, returning any payment made, if we wish. You will be informed accordingly.

 

Privacy Statement

No information supplied to Revelstone Models will be given to any third parties without either the consent of theindividual concerned or a court summons.

Credit card information is not stored electronically at our office on any databases. Online payments via credit card are processed by PayPal, who do not divulge any information to us other than payment amount and the delivery address.

E-Mail addresses are never given to third parties. Phone numbers entered on our website are not given to third parties, and are only used when we have aproblem with your order at times we deem it not suitable to communicate with you by e-mail

 

Prices

All prices listed are subject to change at any time as are our special offers / promotions. Prices and offers selected as part of your orderwill be honoured and not affected by any price / offer changes made subsequent to your order being placed.

 

Payments

Payment for goods must be made before any items are shipped.

Any payments made by post are at your own risk andwe cannot be held responsible for any payments that go missing in the post.

Acceptable payment methods are detailed on the website.

 

Communication

Nearly all communication is made via e-mail so please ensure that a valid working account is used and check your mail if you areexpecting a message from us. If you use one of the free e-mail services such as Yahoo or Hotmail and are expecting an e-mailfrom us please check your "Bulk" folders as sometimes your mail program can put our e-mails into there. If you use any kindof "Spam Filter" please ensure you add ourdomain "revelstonemodels.com" to your mail filters to allow mail through. You can always contact us by telephone throughthe number listed on our website.

We may contact you by phone if there is a problem with your order. All e-mail communicationis deemed as "not secure" therefore any sensitive information must not be included in such communication eg credit card numbers.

Revelstone Models cannot be held responsible for any information transmitted by e-mail becoming compromised by a third party.

 

Orders

We only accept orders through our website.

We try to ensure that our website stock levels are correct at all times.

 

Postage Costs

Postage costs are detailed on our website and are subject to change without notice but not once your order has been submitted.

The UK Royal Mail will only handle international packages up to a maximum weight of 2 kilos. If a large order is placed which would weigh more thatthis amount, we will contact you to advice you of postal and cost options.

 

Delivery

Orders are despatched by methods at our discretion and advised accordingly

 

Usage

It is the customer's responsibility to use any goods purchased from ourselves in the manner in which they areintended to be used, observing safe practices at all times. Revelstone Models cannot be held responsible for the misuse of any item supplied by us

 

Returns

All returns must be agreed in advance with ourselves.

If you are unhappy with your purchase please advise us within 14 days of receipt.

Items will be accepted back provided they are in a re-saleable / un-opened condition and therefore should be packed carefully to avoid damage.

 

Faulty Goods

If upon receipt of your order an item supplied by ourselves is faulty, parts are missing or item was misrepresented on ourwebsite please contact us within 14 days.

If we can supply replacement parts, help or a new item we will do so.

Usually parts have to be obtained from the manufacturer so please allow up to 30 days for us to obtain them.

If we cannot supply said parts or replacements or any help offered is not sufficient we will arrange with youto return of the item, reimbursing postal costs and cost of goods as applicable. We will only refund "reasonable" postage costs. For example -not expensive courier or special delivery options.

 

Customers are responsible for the safe return of goods to ourselves andshould use a suitable postal method covering any financial loses if goods lost or damaged in the post.

 

 

Refunds

Refunds will be made via the original payment method

 

Cancellation of Orders

You have the right to cancel any order that is currently un-processed / despatched.

Also, international orders weighing over 2 kilos may be cancelled if our postage quote is deemed too high

 

 

UK TAX (VAT)

We are a small business and do not currently charge VAT on any order, whether to the UK or overseas

 

International Orders (Outside the UK)

You may be required to pay customs / import charges on your goods. This is totally outside our control and you should check with your local customs department if unsure. In some countries these charges can be very high so we advise finding this out before placing an order. We cannotdeclare orders as "Gifts" or reduce declared values to avoid these charges under any circumstances

 

We would expect that most European orders would be received by you in 3 to 8 days from dispatch, and worldwide orders between 5 and 14 days.

If there is a delay in receiving the order we cannot do anything until 28 days has elapsed from the date the order was sent.

 

Re-Deliveries

Parcels returned to us by the Royal Mail, that are subsequently required to bere-posted to you, will require the actual postage costs being paid again before the item is re-sent. You will be advised of there-shipment costs, and if not accepted the cost of goods alone will be refunded.