Terms and Conditions

for full details on our terms and conditions please contact us

Our "Terms And Conditions" are provided below.
Please Read Them Carefully and if you have any questions please e-mail or call us.
These terms are applicable to "You" (the customer) and "Us" (Revelstone Models) as the supplier forming a contract (Order) between both parties and is covered by the "Distant Selling Act". These Terms and Conditions come into affect on submission of your order.
We reserve the right not to accept any order / contract without reason, returning any payment made, if we wish. You will be informed accordingly.
Privacy Statement
No information supplied to Revelstone Models will be given to any third parties without either the consent of theindividual concerned or a court summons.
Credit card information is not stored electronically at our office on any databases. Online payments via credit card are processed by PayPal, who do not divulge any information to us other than payment amount and the delivery address.
E-Mail addresses are never given to third parties. Phone numbers entered on our website are not given to third parties, and are only used when we have aproblem with your order at times we deem it not suitable to communicate with you by e-mail
All prices listed are subject to change at any time as are our special offers / promotions. Prices and offers selected as part of your orderwill be honoured and not affected by any price / offer changes made subsequent to your order being placed.
Payment for goods must be made before any items are shipped.
Any payments made by post are at your own risk andwe cannot be held responsible for any payments that go missing in the post.
Acceptable payment methods are detailed on the website.
Nearly all communication is made via e-mail so please ensure that a valid working account is used and check your mail if you areexpecting a message from us. If you use one of the free e-mail services such as Yahoo or Hotmail and are expecting an e-mailfrom us please check your "Bulk" folders as sometimes your mail program can put our e-mails into there. If you use any kindof "Spam Filter" please ensure you add ourdomain "revelstonemodels.com" to your mail filters to allow mail through. You can always contact us by telephone throughthe number listed on our website.
We may contact you by phone if there is a problem with your order. All e-mail communicationis deemed as "not secure" therefore any sensitive information must not be included in such communication eg credit card numbers.
Revelstone Models cannot be held responsible for any information transmitted by e-mail becoming compromised by a third party.
We only accept orders through our website.
We try to ensure that our website stock levels are correct at all times.
Postage Costs
Postage costs are detailed on our website and are subject to change without notice but not once your order has been submitted.
The UK Royal Mail will only handle international packages up to a maximum weight of 2 kilos. If a large order is placed which would weigh more thatthis amount, we will contact you to advice you of postal and cost options.
Orders are despatched by methods at our discretion and advised accordingly
It is the customer's responsibility to use any goods purchased from ourselves in the manner in which they areintended to be used, observing safe practices at all times. Revelstone Models cannot be held responsible for the misuse of any item supplied by us
All returns must be agreed in advance with ourselves.
If you are unhappy with your purchase please advise us within 14 days of receipt.
Items will be accepted back provided they are in a re-saleable / un-opened condition and therefore should be packed carefully to avoid damage.
Faulty Goods
If upon receipt of your order an item supplied by ourselves is faulty, parts are missing or item was misrepresented on ourwebsite please contact us within 14 days.
If we can supply replacement parts, help or a new item we will do so.
Usually parts have to be obtained from the manufacturer so please allow up to 30 days for us to obtain them.
If we cannot supply said parts or replacements or any help offered is not sufficient we will arrange with youto return of the item, reimbursing postal costs and cost of goods as applicable. We will only refund "reasonable" postage costs. For example -not expensive courier or special delivery options.
Customers are responsible for the safe return of goods to ourselves andshould use a suitable postal method covering any financial loses if goods lost or damaged in the post.
Refunds will be made via the original payment method
Cancellation of Orders
You have the right to cancel any order that is currently un-processed / despatched.
Also, international orders weighing over 2 kilos may be cancelled if our postage quote is deemed too high
We are a small business and do not currently charge VAT on any order, whether to the UK or overseas
International Orders (Outside the UK)
You may be required to pay customs / import charges on your goods. This is totally outside our control and you should check with your local customs department if unsure. In some countries these charges can be very high so we advise finding this out before placing an order. We cannotdeclare orders as "Gifts" or reduce declared values to avoid these charges under any circumstances
We would expect that most European orders would be received by you in 3 to 8 days from dispatch, and worldwide orders between 5 and 14 days.
If there is a delay in receiving the order we cannot do anything until 28 days has elapsed from the date the order was sent.
Parcels returned to us by the Royal Mail, that are subsequently required to bere-posted to you, will require the actual postage costs being paid again before the item is re-sent. You will be advised of there-shipment costs, and if not accepted the cost of goods alone will be refunded.

Our Terms and Conditions do not affect your Statutory Rights and are covered by current law for the United Kingdom


Our use of cookies

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

  • recognising that you may already have given a username and password so you don’t need to do it for every web page requested

  • measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast

  • analysing anonymised data to help us understand how people interact with this website so we can make them better

You can manage these small files and learn more about them from the article, Internet Browser cookies- what they are and how to manage them

Learn how to remove cookies set on your device

There are two types of cookie you may encounter when using Revelstone Models:

First party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site.

Third party cookies: these are cookies found in other companies’ internet tools which we are using to enhance our site, for example Facebook or Twitter have their own cookies, which are controlled by them.

First party cookies

ekm_USERNAME – Temporary cookie generated to test if cookies are enabled on the visitor’s browser.

ekm_pp_USERNAME – Stores a unique reference to visitors cart contents. Stores authentication details for customer logged in section.

ekm_tmp_ORDERNUMBER – Stores a reference to the visitors order number after an order has been generated.

Third party cookies

We use a number of suppliers who may also set cookies on their websites’ on its behalf. Revelstone Models does not control the dissemination of these cookies. You should check the third party websites for more information about these.




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These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

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How to control and delete cookies

We will not use cookies to collect personally identifiable information about you.

However, if you wish to restrict or block the cookies which are set by our website, or indeed any other website, you can do this through your browser settings. The ‘Help’ function within your browser should tell you how.

Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your machine as well as more general information about cookies.

Please be aware that restricting cookies may impact on the functionality of our website.

If you wish to view your cookie code, just click on a cookie to open it. You’ll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie.‚Ä®For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

To opt-out of third-parties collecting any data regarding your interaction on our website, please refer to their websites for further information.

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